Where is my order?

Every Kayson order is sent tracked - with Royal Mail Tracked, or DPD for larger and heavier boxes. Enter your order number and the e-mail address you used at checkout to see the status of your order, or track your parcel directly with the carrier.

Check your order status

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Track your parcel with Royal Mail

Opens the official Royal Mail tracking page (www.royalmail.com/track-your-item). No tracking number to hand? Sign in to My Account > Orders - every order shows its status and tracking number there.

Where to find your tracking number

  • In your dispatch confirmation e-mail, sent when your parcel is handed to the carrier (it also names the carrier).
  • In My Account > Orders if you created an account.

Track the parcel on Royal Mail Track your item or DPD parcel tracking using the tracking number.

Sent with DPD? Enter your 14-digit DPD parcel number on the DPD tracking page: Track a DPD parcel

Delivery times

Order cut-off time: 2:00 PM (UK time). Orders placed by then, Monday to Friday, are processed the same day. Processing takes 1 - 2 days (Monday to Friday) and delivery 2 - 5 days (Monday to Friday) - in total 3 - 7 days (Monday to Friday). Delivery is always free. See our Shipping Policy.

Has your tracking not updated for several days? Contact us with your order number and we will check with the carrier.

Contact us

Store name: Kayson

UK address: 250 Dunkirk Lane, Leyland, PR26 7SN, United Kingdom

E-mail: contact@kayson.shop (preferred)

Phone: +44 7751 172333

Customer service hours (UK time):
Monday to Friday: 9:00 AM - 6:00 PM
Saturday and Sunday: 10:00 AM - 4:00 PM

We aim to answer every enquiry within 24 hours.